How a crisis happened dictates the best way to respond. Be prepared for both.

When a crisis erupts, the questions start flying. Here’s what to expect and how to respond.

Can your organization respond well to crisis? Having the right team can make the difference.

Is your company ready to communicate during a major crisis? Find out with our test.

Martha Stewart is back. See how to avoid her communication failures in the future.

Crises demand action. Making decisions ahead of time and empowering employees could make your response more effective.

Negative media coverage happens. How your company responds can be even more telling.

Bad things happen to good companies. Follow these five steps to avoid making a bad situation worse or letting it get out of control.

In times of crisis, the CEO is the star witness in the court of public opinion. How to avoid being held in contempt.

Waiting until a crisis is too late to build important relationships. The right game plan now ensures a better chance of survival later.